In general none of the ISP providers are obligated to help you with this - if you can open a web page, that is as far as their tech support will go. Your PC manufacturer will NOT help you with this issue. And your last resort - Microsoft, will charge you for live tech support approximately $35/h... So, to avoid hours of arguing with tech support reps, here is what you have to do to fix this type of problem:
DELETE THE TEMPORARY INTERNET FILES To delete the temporary Internet files, follow these steps:
1. Start Internet Explorer.
2. On the Tools menu, click Internet Options, and then click the General tab.
3. Under Temporary Internet files, click Delete Cookies.
4. Click OK when you are prompted to confirm the deletion.
5. Click Delete Files.
6. Click OK when you are prompted to confirm the deletion.
7. Under History, click Clear History.
8. Click Yes when you are prompted to delete your history of visited Web sites.
9. Click OK.
2. On the Tools menu, click Internet Options, and then click the General tab.
3. Under Temporary Internet files, click Delete Cookies.
4. Click OK when you are prompted to confirm the deletion.
5. Click Delete Files.
6. Click OK when you are prompted to confirm the deletion.
7. Under History, click Clear History.
8. Click Yes when you are prompted to delete your history of visited Web sites.
9. Click OK.
CONFIGURE SECURITY, CONTENT, AND ADVANCED SETTINGS IN INTERNET EXPLORER
To configure security, content, and advanced settings in Internet
Explorer, follow these steps:
1.
Configure the security settings for the Trusted sites zone in Internet
Explorer. To do this, follow these steps: a. In Internet Explorer, on
the Tools menu, click Internet Options, and then click the Security tab
b. Click Trusted sites, and then click Default Level. c. Add the SSL
Secured (128-Bit) Web site to the Trusted sites zone. To do this, click
Sites, type the URL of the site in the Add this Web site to the zone
box, click Add, click OK, and then click Apply.
2. Clear the Secure Sockets Layer (SSL) state and AutoComplete history. To do this, follow these steps: a. Click the Content tab. b. Under Certificates, click Clear SSL State. c. Click OK when you receive the message that the SSL cache was successfully cleared. d. Under Personal information, click AutoComplete. e. Under Clear AutoComplete history, click Clear Forms, and then click OK when you are prompted to confirm the operation. f. Click Clear Passwords, click OK when you are prompted to clear all previously saved passwords, and then click OK two times.
3. Verify that Internet Explorer is configured to use SSL 2.0 and SSL 3.0. To do this, follow these steps: a. Click the Advanced tab. b. Under Security in the Settings box, select the Use SSL 2.0 and Use SSL 3.0 check boxes (if they are not already selected), and then click OK.
VERIFY THAT THE DATE AND TIME SETTINGS ON YOUR
COMPUTER ARE CORRECT To verify that your computer is configured with
the correct date and time settings, follow these steps: 2. Clear the Secure Sockets Layer (SSL) state and AutoComplete history. To do this, follow these steps: a. Click the Content tab. b. Under Certificates, click Clear SSL State. c. Click OK when you receive the message that the SSL cache was successfully cleared. d. Under Personal information, click AutoComplete. e. Under Clear AutoComplete history, click Clear Forms, and then click OK when you are prompted to confirm the operation. f. Click Clear Passwords, click OK when you are prompted to clear all previously saved passwords, and then click OK two times.
3. Verify that Internet Explorer is configured to use SSL 2.0 and SSL 3.0. To do this, follow these steps: a. Click the Advanced tab. b. Under Security in the Settings box, select the Use SSL 2.0 and Use SSL 3.0 check boxes (if they are not already selected), and then click OK.
1. Click Start, and then click Control Panel.
2. Click Date, Time, Language, and Regional Options, and then click Date and Time.
3. Click the Date & Time tab.
4. Make sure that the date and time settings are configured to use the current date and time, and then click OK.
1. Start Internet Explorer.
2. On the Help menu, click About Internet Explorer.
3. The level of encryption on your computer appears next to the words Cipher Strength. Verify that the Cipher Strength value appears as 128-bit.
4. Click OK.
VERIFY THE CONFIGURATION OF YOUR THIRD-PARTY FIREWALL OR ANTIVIRUS PROGRAMS Make sure that third-party firewall or antivirus programs that are installed on your computer are configured correctly and are not preventing you from connecting to security-enhanced Web sites. For more information, see the product documentation, or contact the program vendor.
USE THE SYSTEM FILE CHECKER (Sfc.exe) TOOL TO SCAN ALL Windows File Protection (WFP)-PROTECTED FILES Use System File Checker with the /scannow parameter to immediately scan and verify the versions of all the system files that Windows File Protection helps protect. If System File Checker discovers that such a file was overwritten, it retrieves the correct version of the file from the cache folder (SystemrootSystem32Dllcache) or from the Windows installation source files, and then replaces the incorrect file. System File Checker also checks and repopulates the cache folder. You must be logged on as an administrator or as a member of the Administrators group to run System File Checker. To run System File Checker with the /scannow parameter, follow these steps:
1. Click Start, and then click Run.
2. In the Open box, type cmd, and then click OK.
3. At the command prompt, type sfc /scannow, and then press ENTER.
1. Click Start, and then click Run.
2. In the Open box, type cmd, and then click OK.
3. At the command prompt, type net start cryptsvc, and then press ENTER.
4. Type exit to quit Command Prompt.
1. Click Start, and then click Run.
2. In the Open box, type cmd, and then click OK.
3. At the command prompt, type the following lines and press ENTER after each line: regsvr32 softpub.dll regsvr32 wintrust.dll regsvr32 initpki.dll regsvr32 dssenh.dll regsvr32 rsaenh.dll regsvr32 gpkcsp.dll regsvr32 sccbase.dll regsvr32 slbcsp.dll regsvr32 cryptdlg.dll
4. Click OK when you receive the message that DllRegisterServer in FileName succeeded.
5. Type exit.
CREATE A NEW USER PROFILE You may not be able to locate SSL Secured (128-Bit) Web sites if your Windows user profile is damaged. To troubleshoot, log on to the computer as another user and try to connect to a SSL Secured (128-Bit) Web site. If you can connect to SSL Secured (128-Bit) Web sites when you are logged in as a different user, your user profile may be corrupted. To resolve the problem, back up the information and settings that you want from your profile (for example, the My Documents and Favorites folders), and then delete the damaged profile. To delete a user profile, follow these steps:
1. Log on to the computer as Administrator or as a member of the Administrators group.
2. Click Start, and then click Control Panel.
3. Click Performance and Maintenance, and then click System.
4. Click the Advanced tab, and then under User Profiles, click Settings.
5. In the Profiles stored on this computer list, click the user profile that you want to delete, and then click Delete.
6. Click Yes when you are prompted to confirm the deletion.
7. Click OK two times, and then quit Control Panel.
8. Log off the computer as Administrator, and then log on as the user. Windows creates a new profile for the user.
NOTE: Alternatively, you may want to create a new user, and then copy the data from your old profile to the profile of the new user.
